Returns & Exchanges Policy

Under distance-sales regulations, the right of withdrawal is 14 days. Returned item(s) must meet the conditions below.

Return Conditions

• Items must be unused and in resalable condition, sent with original box/packaging and all accessories.
• The return form on the back of the invoice must be completed, or a written return request must be sent.
• Any damage during shipment must be noted on delivery with a carrier report.

Non-returnable / Conditional Items

• Project/custom-made items (custom size, color, coating, personalized manufacturing) are excluded from returns unless otherwise agreed in the contract.
• Items installed on site, cut, drilled or structurally modified.
• Spare parts/accessories procured specifically to a non-standard order.

How to Return

1. Within 14 days, send your request to [email protected] or via WhatsApp.
2. Complete the return form on the invoice; pack the item(s) with original packaging and accessories.
3. Ensure your order/quote number is written on the parcel.
4. Ship to the return address using our contracted courier.

Refunds

After the goods are received and pass inspection, refunds are issued via the original payment method. Depending on banking processes, this may take 1–7 business days.

Return Address